This agreement represents a contract between each of dsite and
hereinafter referred to as (“dsite” “we” or “ours or ours”) and you
and hereinafter referred to as (“the customer” or “you” or “your
own”. This agreement includes the general terms and conditions under
which you use the products and services provided by dsite, and the
dsite.sa website (collectively referred to as “services”). Your use of these services implies your commitment to all of the
terms contained in this agreement. In the event that you do not
agree to these terms, conditions and restrictions contained in
this agreement, then this means that you are not authorized to use
these services. Additional terms can also be applied to some services, so that
they are included in this agreement, which was included here with
reference to what is applied, for example, if you register a
domain with us, all the terms of the agreement will be applied to
you and thus are included in this contract.
Responsibilities: When you register and / or use the services we provide, this is
your acknowledgment of the following:
In the event that you benefit from these services on behalf
of another party, then you must acknowledge that you are
authorized to bind this party to all the terms stipulated in
this agreement, and you must also observe and respect the
terms of this agreement in all your actions related to these
services, as long as you use them. On behalf of that other
party.
When giving any data or information by filling out the
service use form, you must take into account the validity and
accuracy of the data and information you provide, if your
email address provided is different from the domain you use to
log in through it. We will contact you in case of abuse or
when necessary via the primary email address we have on your
file. You must also ensure that the contact information you
provide is accurate, correct and complete.
Based on that, dsite is not responsible for any error that may
occur in this regard or for the consequences that may occur to
the services provided due to such errors, for example; Any
error that may occur when registering the domain due to an
error in the data related to the domain, dsite is not
responsible for that error. When you need to verify or change
your contact information, you can send an official form to
change the data or contact the dsite support center to update
your contact information. Bearing in mind that giving any
wrong data regarding contact information may result in
canceling your account. When you buy a dedicated server or
some other cases, you may be asked to send copies of some
official personal documents, such as the ID card, via the
scanner, for the purpose of matching the data.if you do not
respond by submitting the required personal evidence, your
request will be rejected.
To be aware of and abide by all what is mentioned in the
Saudi domain name registration regulation and registration
rules, via the following link help.nic.sa.
The Center has the right to transfer its domain name to
another registration agent whenever the need arises.
Commitment to respond to the dispute settlement procedures
and to submit to the resulting decisions.
All information and documents related to the domain name or
service request are complete, accurate and up-to-date.
The authority or center has the right to impose the
application and enforcement of the regulations included in the
Registrar Agreement and the Bylaw without any responsibility
for them.
Billing and Payment Terms:
Payment:
It is your responsibility to ensure the validity of the data
related to your payment information, as well as to ensure that all
bills are paid on time. You must agree to pay the service fee in
advance. The value of old bills in your billing account will be
deducted from the amount paid and which have not been paid,
knowing that all this is subject to the application of all
applicable laws and regulations.
Payment Delay:
You will be notified of the issuance of a new invoice 30 days
prior the end of the service. All bills must be paid during this
period. Delay in bill payment leads to suspension or disconnection
of service. You will not be able to activate the service unless
the amounts due on the bills are paid. In the event that the fees
mentioned in this agreement are not paid, we will have to suspend
or cancel your account and take the necessary measures to collect
the amounts due, including - and for example - resorting to the
legal and judicial authorities. Note that dsite will not deal with
any requests to open new services for clients who have not paid
their service fees with their accounts. Domain Fees: Notices are sent as an encouraging reminder, dsite is not
responsible for any failure that occurs in relation to domain
renewal or the failure of domain renewal notices to arrive. Domain
renewal invoices are sent (30 days) before the renewal
date.
Counterfeiting:
Misuse is a violation of the terms of this agreement, as well as
attempts to fraud, whether for credit cards, electronic funds
transfer systems, or any other type of payment methods, regarding
the foregoing, dsite will refer the cases of fraud and abuse
mentioned above to the legal and government agencies, other
competent judicial authorities, Financial institutions or credit
card companies to deal with and this is at dsite's
discretion. Settling disputes that arise in connection with bills: In the event that any dispute arises related to any financial
claims or amounts by dsite, or any inquiry related to these claims
or amounts related to your account, this must be within a maximum
period of (90 days).
Money-back guarantee:
When you purchase any of the services included in the refund
system and its period is (45) days from the beginning of the
period (the cash-back period), and this is done by sending an
email to the finance department at dsite (requesting a
refund) and the refund will be within a maximum period of (90)
Days from the period of cancellation or termination of service
(notice period), the recoverability of amounts depends on the
extent of your commitment and according to the extent of your
respect and your restriction of the terms and conditions contained
in this agreement. The request for refund must be in writing in
such cases, and it must be directed to the Finance Department of
dsite In the event that you are late for the period specified for
sending the refund request, during the stipulated period (the
notice period), any of the amounts due will not be returned under
any circumstances or in any case unless the refund request was not
brought within the specified period.
Non refundable services:
Fees for services that have already been performed cannot be
refunded.
Domain cancellation:
All procedures related to the domain renewal process and the
relevant invoices are sent within a maximum period of (30) days
before the account renewal date. Refunds cannot be performed after
domain renewal. Domain registrations and renewals are a final and
irreversible step.
Termination of services:
dsite has the right to cancel the services, whether partially or
completely, without notifying you, in the following cases
If you do not pay any late fees
Your failure to comply with the terms and conditions
contained in this agreement or breach any of them.
In the event that any action is taken that would harm dsite or
involve any other party in bearing any responsibility of any
kind, whether financial, procedural or otherwise, based on
dsite's pure discretion.
Accordingly, unless otherwise stipulated in this agreement, dsite
has the right to terminate the services without having the right
to recover any fees that were paid by you to dsite with your
obligation to pay all fees and financial claims arising from these
services before the termination of these services. , dsite also
reserves its full right to compel you to pay all fees, financial
claims and rates related to services for the remaining period in
relation to services.
Change of Prices:
dsite reserves the right to change prices or any fees imposed at
any time. You will be notified by any change in the price, whether
as annual or long-term plans, within a maximum notice period of
(30) days, before the new prices are imposed on you. You must
periodically follow up the information in your billing system
through communication methods, including notices that are sent or
announced by dsite.